appcrash error on windows 7

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appcrash error on windows 7

Postby mwhite » Tue Sep 21, 2010 10:52 am

Problem Event Name: APPCRASH
Application Name: cleanup.exe
Application Version: 4.5.2.0
Application Timestamp: 449e8771
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00051ffe
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 6fa2
Additional Information 2: 6fa25a726ed280b2ee904b4dc9c121a3
Additional Information 3: d26f
Additional Information 4: d26f51a46206ba8e373cfede640606ae

hi
first time user of cleanup and generally loved the product when i first installed it... Worked like a dream.
After running it a couple of times i recieved this message can anyone help me with this as i am no it tech and have no idea what these codes mean
mwhite
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Posts: 1
Joined: Tue Sep 21, 2010 10:29 am

Re: appcrash error on windows 7

Postby Anime300 » Sun May 22, 2011 8:24 pm

Hey, nice! I got similar:

Problem signature:
Problem Event Name: APPCRASH
Application Name: cleanup.exe
Application Version: 4.5.2.0
Application Timestamp: 449e8771
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab86
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 6fa2
Additional Information 2: 6fa25a726ed280b2ee904b4dc9c121a3
Additional Information 3: d26f
Additional Information 4: d26f51a46206ba8e373cfede640606ae

I tried to uninstall it and re-download it, but evidently uninstalling it doesn't uninstall it all the way, and reinstalling it just puts it right back to where it was--including how many times I've used it, and how many files it's destroyed (which I am eternally grateful for, but still!) Is there a way around this?
Anime300
Newbie
Newbie
 
Posts: 1
Joined: Sun May 22, 2011 8:21 pm


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