I want my money back

Discussion relevant to the site in general and not specific to CleanUp!, Private Eye or Index Dat Spy

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I want my money back

Postby maria » Fri Jun 13, 2008 3:41 pm

I purchased some software that was supposed to get rid of downloader trojan on my computer.

It did not work.


I have requested by email twice to have my money refunded to paypal.

Have not heard from you and would like to before I contact the Better Business Bureau in Dallas Texas.
maria
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Postby sgould » Mon Jun 16, 2008 7:22 am

Maria,

I'm sorry to hear of your situation. I assume by "some software" you are referring to CleanUp!. CleanUp! is not intended specifically to remove any specific trojan, spyware or virus. It is a general-purpose file deletion utility. Depending on the specific malware, CleanUp! may remove it, but there is no guarantee.

As far as the money is concerned, our policy has always been to refund any donations if a user is not 100% satisfied - or simply changes their mind - within a reasonable period, typically 30 days. I will be sending you a private message shortly to arrange the details.

Sincerely,

Steven Gould
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